Zayed Rehman·

Free Service Program For iPhone 12 ‘No Sound’ Issue Launched By Apple

With some iPhone 12 users cropping up lately complaining about ‘no sound’ issues, Apple has now acknowledged the issue and has responded by launching a new service program for affected phones.

In its support document, we’re told that, “If your iPhone 12 or iPhone 12 Pro does not emit sound from the receiver when you make or receive calls, it may be eligible for service.”

Yes, the important bit here being that only the iPhone 12 and iPhone 12 Pro models qualify for this. The mini and the Pro Max are not eligible for this free service.

Apple has determined that a very small percentage of iPhone 12 and iPhone 12 Pro devices may experience sound issues due to a component that might fail on the receiver module. Affected devices were manufactured between October 2020 and April 2021.

Apple says that the free repair can be availed at Apple or an Apple Authorized Service Provider. However keep in mind that “the program covers affected iPhone 12 or iPhone 12 Pro devices for 2 years after the first retail sale of the unit.”

Of course as has been the case with most service programs, if your iPhone is damaged in a way which might hinder with the repair, that issue will have to resolved first, and that repair may or may not incur a cost.

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