Some iPhone 14 Owners Are Dealing With ‘SIM Not Supported’ Errors, Apple Says
Apple is reportedly aware of a bug that is causing some iPhone 14 and iPhone 14 Pro owners to have to deal with an error that simply says “SIM Not Supported,” with the device sometimes locking up after displaying the message.
The bug affects iPhone 14, iPhone 14 Plus, iPhone 14 Pro, and iPhone 14 Pro Max devices with MacRumors citing a memo when saying that Apple is aware and investigating the problem.
That same report notes that Apple doesn’t believe this to be a hardware problem, suggesting that a software fix could be in the offing.
In a memo seen by MacRumors, Apple acknowledges that some users of the iPhone 14, iPhone 14 Plus, iPhone 14 Pro, and iPhone 14 Pro Max may see a message that reads “SIM Not Supported” appear on their device. After displaying the pop-up message, the iPhone may entirely freeze, according to the memo.
Apple also doesn’t want users to try to fix the issue themselves or restore their iPhones entirely. Instead, MacRumors says Apple is telling customers to visit an Apple Store to seek assistance, although it isn’t clear what the company is doing once that visit takes place.
The iPhone 14 and iPhone 14 Pro devices all use eSIM technology in the United States, meaning this problem is presumably only impacting those who bought an iPhone internationally, where plastic SIM cards continue to be used.