Oliver Haslam·

Apple Offers Free Repairs For Flood-Damaged iPhone, iPad, Mac Devices In Japan

As anyone who has seen the news will no doubt already know, Japan has been experiencing severe flooding of late with portions of the country underwater and hundreds of people losing their lives.

There is, however, a small sliver of light at the end of the tunnel for those who have Apple hardware that has been damaged by flood water, with Apple set to repair iPhones, iPads, Macs, and iPods free of charge.

The news comes as Apple posted a new support article that confirmed if any of its iOS or Mac devices were directly damaged by the heavy floods in the region, it will repair them free of charge, something that obviously is in direct contradiction with a standard warranty that excludes water damage. Apple will also arrange for free courier delivery, too, as noted by the folks over at Mac Otakara.

Anyone impacted by the floods who wants to get a device repaired can get hold of Apple via telephone on 0120-27753-5. This, however, is the only way to start the repair process off, with no online service requests available. Apple says that almost all of its product lines are eligible for the offer of free repair although accessories are not included.

Apple does warn customers that depending on their location, courier pickups and deliveries may be impacted by the floods, but that much should be obvious. Be sure to check Apple’s Japanese blog out for the full details if you find yourself in this situation and above all, stay safe out there folks.

(Source: Mac Otakara [Google Translate])

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