Oliver Haslam·

Apple Will Repair Apple Watches That Won’t Charge In Power Reserve Mode

Apple released watchOS 7.3.1 a couple of days ago in an attempt to help alleviate a bug that was causing some Apple Watch Series 5 and Apple Watch SE models not to charge after they’d been placed into Power Reserve mode.

That update was always only going to prevent more people suffering the problem and now Apple says it’s got a fix for those who are already having issues – and it’s a repair program.

A new support document has gone live that tells suers they can get a free repair if their Apple Watch Series 5 or Apple Watch SE is having issues.

A very small number of customers with Apple Watch Series 5 or Apple Watch SE models running watchOS 7.2 or 7.3 have experienced an issue with their watch not charging after it enters Power Reserve.

To check if your Apple Watch is affected by this issue, place your watch on the charger that you normally use, then wait at least 30 minutes.
If your Apple Watch still won’t charge, contact Apple Support to set up a mail-in repair free of charge. Your watch will be examined before service to verify that it’s eligible for free repair.

Obviously a mail-in repair is less than ideal but given the current pandemic situation it’s the best most can hope for. Still, we’d have liked some sort of option to buy a new watch and have it refunded once a faulty device has been returned, however.

It’s still possible that could be an option to individual cases, so be sure to let us know how you get on with your repair request.

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