Oliver Haslam·

What Is Call Tracking And How Does It Help Your Business?

More and more of the work we’re doing is remote right now and that’s unlikely to change anytime soon, if at all. That means the humble telephone is more important than ever and knowing exactly how your teams and businesses are performing is vital to navigating a post-COVID world.

That’s where something like Phonexa’s Advanced Call Tracking Platform comes in so useful.

Capable of tracking an inbound call and graphic the full customer journey and experience, this software will show where things are going well and, more importantly, where they could use some work.

Imagine receiving the same detailed metrics and big data that you get with web analytics but for your inbound calls. With Phonexa’s advanced call tracking platform, you will be able to track your leads across online and offline mediums. The customer journey will be measured and charted for your convenience, so you can focus on maximizing your marketing efforts.

It isn’t just about tracking your calls, either. It’s about routing them. Using demographic-based call routing, this software can push specific calls to specific call centers which is perfect for location-specific services and businesses.

There’s even support for an IVR and Ping Tree system.

If all of that sounds like something that can help your business out, why not check it out? Visit Phonexa website has all the details you could possibly need.

Disclosure: This is a sponsored post but we don’t get any commission from sales made on Phonexa.

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