Some Galaxy S8 Users Experiencing Random Restart Issue With No Fix In Sight
A growing number of Samsung Galaxy S8 and S8+ owners are taking the opportunity to vent frustrations via social channels about what appears to be a random restarting issue afflicting the hardware.
Certain regionalized device owners have previously complained about a red tint on the display, a wirleless charging and WiFi issue but it looks as though Samsung could now have another issue on its hand that will need to be dealt with sympathetically by the Korean company.
Those users have used channels like Reddit and Samsung’s own US Community page to highlight their concerns with the random restarting.
None of the device owners seem to have come to single conclusion as to why it could be happening, but there doesn’t appear to be a single pattern detected yet. Some users on the US Community page have reported that Samsung has told them to send the device in for a repair, or actually get a refund on the device. Others, such as on Reddit, go into a little additional detail about their own experience:
My phone keeps restarting itself. So far only when it’s not actually in use. Meaning whenever I’m using it it’s fine. When it’s in my pocket it restarts and I only notice because it requires a pin instead of finger print.
Anyone else seeing this issue? Find a fix? I tried factory reset but it didn’t work. It only started happening after my phone took the update.
Again, real cause hasn’t been identified at the time of writing, but the issue has led some device owners to postulate that it could be a microSD card issue, or even a problem when smart syncing from a different phone. One particular user has also commented to say that Samsung advised putting the device into Safe Mode to see if the issue still occurred. If not, then it could point the finger at a third-party installation or app.
Samsung is already in the process of rolling out an individual software update to resolve the aforementioned red tint issue. If the company receives enough complaints about this latest issue, and deems that there is indeed a problem that needs to be fixed, then it’s very likely that we could be seeing a similar update issued further down the line as an attempt to resolve this problem.