In a post on its website, Microsoft began the recall by outlining which of its tablets are affected, with all Surface Pro and Surface Pro 2 requiring their power cords to be returned to the company. Things are a little more complicated for Surface Pro 3 owners, however, with only devices that were bought before March 15th 2015 needing to be swapped out.
Microsoft will provide one AC power cord replacement free of charge for each eligible Surface Pro device that you own. No proof of damage is required to receive a replacement AC power cord.
Owners of Surface Pros that are eligible for a free replacement power cord will need to fill in an online form here in order to begin the process, with one form required per device, meaning those with multiple cords that require replacement unfortunately having to fill in a new form for each. Business customers need to contact the Surface for Business customer team.
The reason for the recall appears to be relating to a design flaw that allows the cords to become damaged during normal use, with newer cords – those sold after March 15th 2015 – have been redesigned to avoid such issues. Photographs of both the old and new designs are available on Microsoft’s support page.
Image from Microsoft’s support page for the Surface Pro, Surface Pro 2 and Surface Pro 3 power cord replacement
If you are in possession of a Surface Pro that requires a power cord swap-out, we suggest you get it done without delay. Microsoft isn’t going into detail as to what the potential outcomes are of using an older power cord, but companies don’t swap out accessories unless they need to and while Microsoft may not have sold a huge number of Surface Pros over the years, we suspect we’re talking of more than a few of its customers being affected by this recall.