A number of iPhone 8 owners have been taking to social media and various forums to report an issue that involves hearing crackling or static noise on inbound and outbound cellular and FaceTime calls.
Apple has responded to the claims by suggesting that a very small number of iPhone 8 units are affected by the problem and that its internal engineers are working on a software fix which will be issued as an iOS update to resolve the problem.
A spokesperson for Apple is on record as saying “We are aware of the issue which is affecting customers in a small number of cases. Our team is at work on a fix, which will be included in an upcoming software release.” There was no additional information provided on the root cause of the issue, but the fact that it can be resolved with an iOS update would suggest that it’s definitely not hardware related.
Reports from affected users have suggested that the issue happens on both iPhone 8 and iPhone 8 Plus, across multiple different carriers in multiple countries and regions, and on various different call types. Those affected have also confirmed that the issue doesn’t occur when the call is put onto speakerphone or when a set of headphones are plugged into the device. All of the aforementioned characteristics of the issue seem to point in the same direction where Apple is heading with the suggestion that it’s a software problem rather than anything hardware-based.
Apple hasn’t put a time or date on when the software update will be released. iOS 11.0.1 has already been released to the general public for compatible devices, meaning that the company will also need to issue yet another update to address this issue. Apple will already be planning version 11.1 of iOS, but consumers and device owners will be hoping that a fix comes before that release, likely with an iOS 11.0.2 update in the coming days.
For those wondering what the issue sounds like, check it out in the video embedded below.
(Via: The Verge)
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