For those iPhone and iPad owners who don’t feel like Apple has enough first-party apps, they are in for some good news. There hasn’t been an official announcement, but it appears that the Cupertino-based company is in the process of rolling out a new app called Apple Support that offers universal support for the company’s range of smartphone and tablets.
The new app very much appears to be Apple’s way of bringing together a myriad of support pages and documents into one easy-to-use piece of mobile software that will instantly be available on all compatible iPhones and iPads.
In addition to providing streams of support info, the new app also let device owners know exactly which devices are still actively registered against an Apple ID, as well as finding out more information, and accessing things like the AppleCare service:
Need help? Apple Support app is your personalized guide to the best options from Apple. Find answers with articles tailored to your products and questions. Call, chat or email with an expert right away, or schedule a callback when it’s convenient. Get a repair at an Apple Store or a nearby Apple Authorized Service Provider. Apple Support is here to help.
Some of the features integrated into the new Support app will instantly look familiar to anyone who has regularly interacted with Apple’s Apple Store app. For example, the ability to view and schedule Genius Bar appointments was previously included, but was removed. Apple Support app will now allow users to get devices looked at or fixed at an Apple Store or authorized reseller, as per the iTunes metadata.
The interface of the app is instantly very “Apple”, meaning that it features the same design language and interface that we’ve seen in the likes of the Apple Store app. And that’s definitely not a bad thing as it’s very easy to use, with all relevant information being presented front and center. It’s also extremely easy to navigate around and find content quickly should you need to.
Currently, it’s available to download in select countries only, but there’s no reason why Apple won’t make it available to all countries where the company has a retail or support presence.
Anyone interested in downloading and using the Apple Support app should keep an eye on their local App Store for when it finally propagates through the servers and goes live in the U.S. and other countries.
(Download: Apple Support app for iPhone and iPad from the App Store)
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