Apple today rolled out its official Apple Support app to a host of additional countries (20 to be exact), following on from the initial launch in the Netherlands, which was later expanded to include the United States.

Leaked screenshots suggest Apple may be working to perhaps reduce the load on its in-store teams, with a new support app on its way to iOS.

New rumors suggest Apple Stores are soon going to start shipping certain iPhone 6s, 6s Plus, 6 and 6 Plus units for off-site repairs and diagnosis, lending 16GB iPhone 6 units for the duration of the process.

The Genius Bar, Apple’s iconic in-store help desk, is set to begin using the iPad 2 in place of the MacBook Pro, says a new report.

Many people associate China with fake products that are easy to come by, but they lack a lot of tech support since they’re not made by credible companies. Yet, it now seems that an official Apple Store in China has serviced a fake MacBook Air, as in: not made by Apple.