It’s Official: Samsung Stops Galaxy Note 7 Sales Worldwide, Asks Users To Power Down The Device

It’s over. Samsung has officially announced that the company is stopping sales of Galaxy Note 7 worldwide immediately following a number of recent incidents (seven to be exact in the United States alone) where the supposedly safe replacement Galaxy Note 7 units started catching fire just like the original model.

Samsung is requesting all of its partner stores and carriers worldwide to immediately stop selling the phone to consumers. The company has also requested all current Galaxy Note 7 users, both with the original batch of handsets and the newer replacement units, to power down the devices and exchange it with any other phone.


Because consumers’ safety remains our top priority, Samsung will ask all carrier and retail partners globally to stop sales and exchanges of the Galaxy Note 7 while the investigation is taking place. …Consumers with either an original Galaxy Note 7 or replacement Galaxy Note 7 device should power down and stop using the device and take advantage of the remedies available.

It all started when a few days after the original launch of Galaxy Note 7 in late August, reports started coming out about Galaxy Note 7 exploding or catching fire while charging. Samsung initially thought battery was the issue and as such started a recall program of all devices. Few weeks later, Samsung had a supposedly safe Galaxy Note 7 ready to be shipped to both, as replacements for those affected from initial launch, and new consumers.

Few days after these replacement “safe” Galaxy Note 7 units went back into consumers hand, first ‘exploding’ incident of Galaxy Note 7 was reported in the U.S. which involved a replacement unit catching fire when in powered down state onboard a Southwest Airlines flight.

Soon after that, a number of similar incidents happened where replacement Galaxy Note 7 units continued to catch fire. Yesterday, for safety of consumers, all four major carriers in the U.S (AT&T, T-Mobile, Verizon, Sprint) stopped selling the device on their own without waiting for Samsung to complete its investigation.


Earlier today, it was reported that Samsung had suspended Galaxy Note 7 production, which has now led to Samsung calling off sales of the device globally while both CPSC and Samsung continues to investigate the real cause of the problem.

If you own a Galaxy Note 7, we highly recommend taking it back as soon as possible and get another phone as a replacement. At this point, Galaxy Note 7 is done, and there are many alternatives out there, including Apple’s iPhone 7 or iPhone 7 Plus, HTC 10, Google’s Pixel or Samsung’s own Galaxy S7.

(source: Samsung)

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