Apple has announced the launch of another new repair program for iPhone owners to take advantage of. This time around, the repair program focuses on iPhone 8 and gives owners an opportunity to have the logic board repaired for faulty iPhone 8 models experiencing difficulties.
A small subset of iPhone 8 owners has been exploring the usual routes of taking to social media, forums, and individual threads, as well as speaking directly to Apple, about iPhone 8 units which are experiencing problems. Specifically, the problems include restarting, freezing, and becoming entirely unresponsive.
Apple is claiming that “a very small percentage” of iPhone 8 units are suffering from the problem, and, as such, has set up this latest repair program which lets those users get the iPhone 8 logic board repaired entirely free-of-charge if it is faulty and one of the affected units.
In order to make it extremely easy to see if your model is eligible for the free repair program, Apple has made it extremely easy by putting together a new utility website that allows iPhone 8 owners to punch in their serial numbers and find out instantly if their device is affected.
In order to do this, Apple has been able to essentially track down which devices are affected in terms of batches and has ascertained that iPhone 8 models sold between September 2017 and March 2018 in China, Hong Kong, India, Japan, Macau, New Zealand, and the U.S. are affected by the faulty logic board issue. Not only is that great detective work but it has also allowed Apple to better assist owners in the repair program.
It’s also worth mentioning that this is a problem which is uniquely related to iPhone 8. It doesn’t affect iPhone 8 Plus or any other iPhone models so there won’t be any free fixes being offered for iPhone X or an iPhone 7 Plus, for example.
Those who have checked their serial number via Apple’s new web page, and who have found themselves to be eligible, can make an appointment at an Apple Store, contact one of Apple’s Authorized Service Providers, or arrange to have the device sent directly to Apple through the mail for a replacement.
This program will cover affected devices for three years after the initial iPhone 8 purchase. To get started, head over to the link here.
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