Instead, things have now gotten even worse for the smartphone maker following the accusation that it attempted to bribe one customer after his handset caught fire.
According to a report via The New York Times, a former firefighter in China filmed his Galaxy Note 7 catch light and then had Samsung offer him a replacement device, and cash, in order to hand over the footage.
Two employees from Samsung Electronics showed up at his house later that day, he said, offering a new Note 7 and about $900 in compensation on the condition that he keep the video private. Mr. Zhang angrily refused. Only weeks before, even as Samsung recalled more than two million Note 7s in the United States and elsewhere, the company had reassured him and other Chinese customers that the phone was safe. “They said there was no problem with the phones in China. That’s why I bought a Samsung,” said Mr. Zhang, a 23-year-old former firefighter. “This is an issue of deception. They are cheating Chinese consumers.”
Samsung has been accused of dirty tricks already recently, following the news that it may have tried to “slow down” a Galaxy Note 7 user named Michael Klering from Kentucky, United States who was threatening to go public over another replacement handset that had misbehaved. On that occasion, Samsung was left with egg on its face when a message from a Samsung employee clearly meant for a colleague was accidentally sent to the said customer:
Just now got this. I can try and slow him down if we think it will matter, or we just let him do what he keeps threatening to do and see if he does it.
And now after yet another report of the company being up to no good, trying to clean up incidents instead of resolving them, we can’t help but think that Samsung might be better off just fessing up next time.