iCloud Issue Sees iPhone 6s Users Lose Messages, Call History During iCloud Restore

It seems that Apple could potentially have another issue to deal with relating to the iPhone 6s handset. Multiple users from varying locations have been taking to Apple’s official forums to complain of an issue affecting iPhone 6s devices when restoring from an iCloud backup. A number of those making the complaints have received replacement iPhone 6s units for one reason or another, potentially due to loss or a physical hardware fault on their original handset, and have all been reporting the same issue relating to some messages and recent calls missing when restoring their backup from iCloud.

The majority of those who have taken the opportunity to complain about the issue via Apple’s forums and through social media are suggesting that the largest part of the problem appears to be related to messages and call history. When restoring that new device from an iCloud backup that was taken before the replacement, the recent list of messages and recent calls history is nowhere to be seen. There’s also a suggestion on the forums that some internal Apple employees have fallen victim to the same underlying issue.


The problem does appear to be a little more complex and deeply rooted for some users. In addition to suffering from missing messages and recent calls history, a certain subset of iPhone 6s owners are also complaining that Health data and Safari browsing history is missing when the device has been restored from the same iCloud backup. Apple is yet to chime in with an official response or resolution to the reported problem, but as you might expect, the members of the forum have attempted to predict what the underlying issue may be.

iPhone 6 side main

Some of the affected users believe it’s a simple case of iCloud dishing out corrupt backups to the device at the point of restore. Some think the problem may be related to the fact that the original device that the restore was captured from was installed with iOS 9.0.1 or above, whereas the replacement device comes with iOS 9.0 out-of-the-box. One solution appears to be to make sure that both devices are on iOS 9.1 when the backup is captured, and when it’s ultimately restored to the new hardware.

A simpler, and possibly more robust solution, is to simply go old-school and rely on a connected iTunes backups to capture and restore that precious data. Sometimes the old methods are the best.

(Source: Apple)

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