You may remember that issues with the iPhone 7’s microphone started to crop up earlier this year, with Apple acknowledging a defect in both iPhone 7 and iPhone 7 Plus models through an internal document.
That document informed Apple Stores and Apple Authorized Service Providers that the iPhone could be replaced out of warranty, with service providers told to “request a warranty exception.” That however is not longer the stance.
Apple’s original internal document is no longer available, according to MacRumors, with the stance of replacing faulty iPhones apparently having ended around July of 2018.
Before its disappearance, the document mentioned that users may experience problems leading to the speaker problem being grayed out during calls and people being unable to hear someone using one of the impacted iPhones. What’s even more worrying is the fact that for some users, not only has the problem persisted up till the latest iOS 12.1.1, but apparently the update has since brought up the issue on some devices which were otherwise working perfectly fine.
Some customers might report that after they’ve updated to iOS 11.3, the microphone on their iPhone 7 or iPhone 7 Plus doesn’t work and the speaker button is grayed out when they make or receive a call.
– The speaker button is grayed out during calls
– Other people are unable to hear the customer on cellular or FaceTime calls
– If a customer plays back a video or voice memo that they’ve made after installing iOS 11.3, there is no sound
Why Apple deleted the document is unclear, and people with affected iPhones are now being stonewalled by Apple Store employees. Out of warranty repairs for affected device can run around $300 in the United States, so while some people have been able to argue their case and get a free repair or replacement, the majority have not been so lucky.
Following years of Apple being very lax with warranties and replacing defective devices at the drop of a hat, it seems something has changed. Apple has been much more stringent on this front of late, and the iPhone 7 microphone issue is another example of that.
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