A relatively small number of early adopters of the Apple Watch are beginning to complain about their devices not charging, while some are reporting an abnormal iPhone battery drain when paired with the wearable. For some of you, there are a few tricks you can try to hopefully rid yourself of these issues.
As noted by 9to5Mac, who received some training documents from a source inside Apple, the Cupertino giant is already aware of the problems being faced by users and is offering solutions to those affected.
Problems range from users connecting the Apple Watch to the charger but the device does not charge at all, and the battery depletes despite showing that the charger is properly connected. If you have a similar issue you can try some of these tips:
- You need to turn off and reset the watch. Do this by holding down the side button and then swiping on the Power Off option. That done, hold down the Digital Crown and the side button at the same time, till you see the Apple logo on the screen.
Hopefully, this should help correct the problem, but if you’re still experiencing the same issue, then try the tip below.
- If resetting the watch did not work, we can try doing so from the connected iPhone. On the iPhone, launch the Apple Watch app and head over to General, and tap the Reset button. Once the watch is wiped clean, set it up again, and see if the charging now works or not.
All this however is subject to the problem you’re experiencing being a software one, and not hardware, for which Apple is trying to deal with in a different manner, one that may even involve a consumer invoking a warranty or replacement claim.
In all the ‘non-charging’ complaints, there was one user who forgot to take off the protective plastic covering on the back of the charging plate of the watch, so do make sure you have that removed before you head out to the nearest Apple Store with your Apple Watch.
Apple is also looking into the excessive iPhone battery drain issues as well, and while it has devised a series of troubleshooting steps for its AppleCare customer service representatives, it is likely to be an iOS or Watch OS related bug.